Face recognition tech could offer one-step access to NHS app, tax return and council services under new scheme
Facial recognition tech could soon make it easier to access NHS and local government services seamlessly under a government scheme allowing people to log in once on their smartphone.
The new “One Login” service is designed to allow people to access services, such as applying for a DBS check or submitting tax returns, through a simple one-step process.
It allows users to verify their identity by scanning documents on a smartphone app and use video technology to film their face – using the facial recognition technology used by newer banking services.
People will need just one account, with a universal log-in, when moving between services such as tax returns, or benefit claims and healthcare.
Currently, users can access a handful of services, including signing land registry deeds, applying for trade licensing and vehicle services.
But the scheme will eventually be rolled out to all departments and, by 2025, more than 100 public services will be accessible through the app.
There is hope that, eventually, it will be used for people to access healthcare records rather than having a separate NHS app.
And it could be moved onto local government services, making it simpler for residents to pay council tax, order parking permits, or engage in other ways with their authority.
The Government believes it will reduce fraud and protect users from identity theft. Cabinet Office insiders also said data protection and security were being built into the project to ensure it does not leave people, or departments, exposed to cyber attacks.
Cabinet Office Minister Alex Burghart said the change is due to save the government around £700m by reducing the number of separate log-in services being run.
“The public rightly expect government services to be fast, simple and easy to use,” he said. “That’s why I am pleased that the GOV.UK One Login programme will deliver on that promise, cutting down duplication and providing a single way for people to access public services.
“This saves taxpayer time and money, while helping us reduce fraud and provide more efficient and effective services.”
The Government stressed that face-to-face services will continue for those who wish to use them and support will be available for those “with low digital skills”.
